“50% of local marketers say they cannot put more effort into their reputation due to a lack of time”
(BrightLocal, 2020)
Social Media & Reputation Management
Brands can provide independent Trade Customers with Social Media & Reputation Management tools within their own portal.
90% of customers read Online Reviews before visiting a business
(BrightLocal, 2020)
Social media use was already high, yet it continued to increase in 2020 and is now a top three priority for almost 60% of local marketers
(Localogy, 2021)
Social Media Management
The integration of Social Media Management tools within the portal that a brand already provides to Trade Customers can enhance the portal offering for the time poor Trade Customer, where they can view their activity in one feed, create multi-platform Posts and respond to comments from consumers.
The integration of Social Media Management tools within the portal that a brand already provides to Trade Customers can enhance the portal offering for the time poor Trade Customer, where they can view their activity in one feed, create multi-platform Posts and respond to comments from consumers.
“50% of local marketers say they cannot put more effort into their reputation due to a lack of time”
(BrightLocal, 2020)
50% of local marketers say they cannot put more effort into their reputation due to a lack of time
(BrightLocal, 2020)
Reputation Management
The integration of Review Management tools within the portal that a brand already provides to Trade Customers can enhance the portal offering for the time poor Trade Customer, where they can view their activity and respond to reviews from consumers in one feed.
“85% of consumers are willing to leave reviews” but “Only 40% of consumers received a response from a business after leaving a review.”
(Statuslabs, 2020)
The integration of Review Management tools within the portal that a brand already provides to Trade Customers can enhance the portal offering for the time poor Trade Customer, where they can view their activity and respond to reviews from consumers in one feed.
“85% of consumers are willing to leave reviews” but “Only 40% of consumers received a response from a business after leaving a review.”
(Statuslabs, 2020)
85% of consumers are willing to leave reviews but Only 40% of consumers received a response from a business after leaving a review.
(Statuslabs, 2020)
Consolidated Insights
Artificial Intelligence & Machine Learning is used to extract meaningful insights from a consolidated analysis of consumer feedback across both Social Media and Review platforms.
These insights are presented to Trade Customers in a digestible format, identifying most mentioned topics and their sentiment to make it easier to identify positive and negative feedback and to respond to consumers in a timely fashion.
AI & Machine Learning
Artificial Intelligence & Machine Learning is used to extract meaningful insights from a consolidated analysis of consumer feedback across both Social Media and Review platforms.
These insights are presented to Trade Customers in a digestible format, identifying most mentioned topics and their sentiment to make it easier to identify positive and negative feedback and to respond to consumers in a timely fashion.
AI & Machine Learning53% of customers expect businesses to respond to negative reviews within a week
(BrightLocal, 2020)
Platform Features
